TelePresence and Video Infrastructure

We have just upgraded to TMS 14.1.1, and since the upgrade - when scheduling audio calls to dial out as H320, we sometimes see that the dial protocol changes to SIP automatically, and the call fails.I have also noticed that the "Conference Booking" p...

I was in the process of updating the software (TC5.1.1) on a Profile 42 (C40 CODEC), I entered the new key code and the system needed to restart.  After the reboot I could not see the device on TMS. After talking with the location the device says Not...

Hi all, I hope I can get answers to the following :I was wondering if you know how to lookup users in the phone books by first and last names vers username in Telepresence Jabber? Can Jabber Client record video calls?thanks,Dany

Dear all,I recently have an issue with our two 3845 routers running IOS 15.1(3)T3.They are not responding to any SIP message they received. If I enter the following command, they work fine for several hours and the issue happen again:sip-ua no transp...

Im very new to VCS and VCSE, so any help would be greatly appreciated. Recently a problem came to our attention that inbound jabber video calls from the internet were not working. The call does establish, however, the external client does not see the...

Hi, I'm reaching out to find out if anybody would've experienced a similar issue that the one I'm having and possibly help me with the resolution of that problem.My customer has a Profile 55inch dual monitor system with a C60. Software version is at ...

Hi TeamWe have a EX90 machine which is giving some problem.It is not able to connect to the TMS.When we login the machine we get the page as attached.When we enter the software recovery page it enters into the factory default and software recovery pa...

Hello, Can I add an additional PC monitor to an existing TX9000 system which already has a PC monitor installed with it. Can a 2nd PC monitor be installed and if so, Where does it connect to and how do I access it from the console.Thank you,Lance W.

Hi,       we have a customer with 4 TX 9000 systems and registered with TMS server for the OBTP scheduling features. When I added CUCM (8.6.2)registered endpoints to the TMS Server (13.2.2), I noticed the TX 9000 system have a SIP URI in the TMS serv...

Hello everyone,my name is Markus and I'm working in the Telepresence support for a German company.We have approx. 1200 users for Jabber Video all registered to VCS and provisioned in TMS (TMS Agent Legacy).Basically the service is running fine and us...

Dear AllDoes anbody have made a solution which the TMSPE Service synchronise with more VCS'sas Example 2 x VCS Cluster, each Cluster has 2 VCS-C (1 cluster  at USA Site and 1 cluster at Europe)So it is possible to synchronise TMSPE with both Clusters...

What is the floor loading for a TX9000 system in psi, psf, etc?