TelePresence and Video Infrastructure

We are having a grounding issue with our SX20. Currently we are using a ground lift plug and that is working at the moment. This issue is a buzz/humming nice. We have swapped every piece of equipment out and still have the issue. Ground in the confre...

We were doing a configuration change of creating a neighbor zone in VCS and found the VCS to have raised the following error."An unexpected software error was detected in httpserver.py"Incident Report Output.Time 2013-08-12 10:20:13 +0000 Version X7....

Is it possible to have the Cisco InTouch panel/system trigger an event on a ethernet enabled Crestron controller?(The codec does not have GPIO outputs so I believe it has to be done over ethernet if possible)-Torje

Dears,I am new to VCS and MCU devices, as this will be my first installtion, can anybody help me with any video or design or configuration startup guide for setting up these devices.Thanks

Hello i have the following problem :I create a conference in MCU 4501 and call the endpoints 3x E20 .Two of the E20 are with private ips 192.168.x.x and one is with public 213.147.x.x The conference starts but the public E20 doesn't sends video and a...

Hello,Do you know if you are monitoring the Telepresence environmental statistics via the CISCO-ENVIRON-MIB? I know Cisco was monitoring for temperatures on their devices. Is this something that we could introduce? What would it take to utilize this ...

We are having an issue regarding the addition of Warning Banners on our C-60 Codec Endpoints. I know you can initially add a warning banner on the endpoints, but our issue is when the endpoint is switched from one classification to another. During th...

I have a legacy setup in a room I'm using a C-90 unit in which requires me to hook the unit into a S-Video cable to connect to a projector (yes, I know this is sad). One thing I've noticed is that when this is done only one participant in a multi-con...

Have a question regarding TMS 14.2Is it mandatory to configure SMTP info under Provisioning Extension Settings even if you not using TMS provisioning - Jabber AD integration to send out client info from TMS? If it's not mandatory to configure the SMT...

All,Anyone ever seen this before?  Customer has a bunch of favorites but everything is white, they can click on the boxes and are able to call the people but cannot see.- Customer deleted their contact XML file and created a new one, same issue- Cust...

HelloMX300 selfview no focus/autofocus. I have accessed the GUI and verified focus mode is set to auto.The Touchscreen Camera controls do not have an autofocuse field. I tried a presentation and when the smaller version of selfview came up, the focus...