TelePresence and Video Infrastructure

CISCO C20 Upgrade Issue

Hi,After Upgrade C20 Codec to TC6.0.0 the system now keep staying in Maintenance Mode. Reboot and Reset on codec did not resolved the Issue. If a CISCO Technician need current_logs_bundle for analysis, i can send it across by mail.

SX20 Serial Communication Stops Working

I have two SX20 codecs I am controlling through the USB port on the back of the codec. This communication will stop working over time. The only way to re-establish communication that I have found is to either hard reboot the SX20, or unplug the USB c...

Has anyone successfully registered an E20 with CUCM 7.1.5?

My organization has a couple E20's and are still running CUCM 7.1.5.33900-10. Has anyone successfully registered an E20 in this version of CUCM? If so, need some guidance. Thanks!

Resolved! VCS using Mu-Law when processing SIP Media

Hi guys, i have a very specific behaviour.One customer is having problems to integrate a VCS Starter Pack X7.2.1 with an Alcatel PBX using a SIP trunk.The problem is:This PBX is in Europe, so, it is using A-Law (they can´t change this).When an endpoi...

Resolved! VM VCS clustering

If I want to build a cluster for VM VCS, what license do I need to buy?Or just need to buy 2 x R-VMVCS-CTRL-K9 ?Thank you.

Resolved! MCU - Presentation sharing

Hi,We have recently discovered if two or more people connect to the MCU as guest and are presentated with, "Waiting for the conference Chairperson" if one of these guests share presentation they are able to do so without the Chair Person being presen...

Resolved! Disinfecting Cisco Telepresence Remotes

Is there an approved method from Cisco for disinfecting their remotes. There isn't even anything in the VX Clinical Assistant guide. My infection control staff want to us Virox wipes, or something equivalent.I'm concerned about it wiping off the nu...

VCS Error Log: provisioning: Level="ERROR" Detail="Failed to provision user" User-URI="SIP URI" Reason="User not found" UTCTime=" .... "

Hi everybody, We got this error for a couple of users in the vcs log: provisioning: Level="ERROR" Detail="Failed to provision user" User-URI="SIP URI" Reason="User not found" UTCTime=" .... " Also we got a small ballon tip on the client with the fol...

TMSXE cannot connect to endpoint Exchange mailbox

Hi all,I'm currently installing TMSXE but I get following error when I want to add an endpoint during the configuration wizard:"Cannot connect to Exchange mailbox [endpoint]@domain.local.The SMTP address has no mailbox associated with it... Verify th...

CTS QOS Setting

Hi Experts,we had CTS 1100 on version 1.7 and CUCM on Version 8.6.When we go to the web page of the CTS 1100 and telephony settings tab we get the QOS marking setting page,but this gives the note "Use unified CM to change these settings".Can you tel...

Rmx, Vcs Calls forbidden 403, interworked no permission

Hi Guys,I'm hoping someone might be able to help. We have an Rmx (sw7.8) which registers fine to the vcsc as a mcu or gateway, (not both as this a known bug). Neighbour zones have been created to the Rmx, with appropriate search rules and the Rmx is ...

Resolved! Screenshots from Touch 8" in TC6

I'm trying to write some user guides for our EX90s that are using TC6, and it would be very useful if I could get some screenshots of the Touch 8".I've seen this thread: https://supportforums.cisco.com/message/3649899#3649899 that relates to taking s...

User account for only booking conference in TMS

Hi Team,I have added some user account in TMS and given them the permission for only booking. They are able to schedule the conference, but the '?' mark is coming on right side when they schedule the conference and showing confrence request. And even...

MCU conference problem

Hi,i have configured a permanent conference in MCU 4501 (software version: 4.2(1.43)) if any participant has a fail with his or her connection, video goes down but layout stays same, it means if there were 3 participants and one of them leaves (sudde...

Resolved! Softkey Template for Connected but new call Ring In

Problem: On the phone (connected) and receive another incoming call to your directory number the only softkey option is Answer or there is a more key with a Do Not Disturb. Would like to have a call state of Connected and Ringing In so that we...

TelePresence and Video Infrastructure

Forum Posts

CISCO C20 Upgrade Issue

SX20 Serial Communication Stops Working

Has anyone successfully registered an E20 with CUCM 7.1.5?

Resolved! VCS using Mu-Law when processing SIP Media

Resolved! VM VCS clustering

Resolved! MCU - Presentation sharing

Resolved! Disinfecting Cisco Telepresence Remotes

VCS Error Log: provisioning: Level="ERROR" Detail="Failed to provision user" User-URI="SIP URI" Reason="User not found" UTCTime=" .... "

TMSXE cannot connect to endpoint Exchange mailbox

CTS QOS Setting

Rmx, Vcs Calls forbidden 403, interworked no permission

Resolved! Screenshots from Touch 8" in TC6

User account for only booking conference in TMS

MCU conference problem

Resolved! Softkey Template for Connected but new call Ring In

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