C20 camera issue

[Tim]

Hi, I have a C20 that has 5.1.13 software and their is no video from camera, we have switched cameras and still have the same issue, we were able to control both cameras but just get a black screen where the video should be, any help would be appreciated, thanks

[Patrick Sparkman]

What happens if you do the following:

• Connect the camera's HDMI directly to a TV or monitor?  This will tell you if the camera and HDMI cable could possibly be faulty.
• Connect a different camera that is known to work to the C20?  This will tell you if the codec could possibly be faulty.

On another note, I suggest you upgrade the C20 to the latest release, or anything in the TC7 software range.