Can't add release key C90

[mark hackett]

Apologies in advance if this issue has been covered.

Obtained release via email from TAC..uploaded and installed TCNC7.3.0.8cb420c

Diagnostics reports missing release key, click "add valid release key"

...field for adding release key nowhere to be seen...

What have missed?

Thanks in advance smart people.

[Patrick Sparkman]

What software version did you upgrade from? You didn't mention what version, but if it was after TC6.1, release keys are no longer needed for software upgrades. See TC6 Release Notes on pg 38 for more details. 

[mark hackett]

I'm getting a diagnostics message:

CRITICAL: Valid Release Key
Missing release key for undefined. The system will not be able to make any calls. Please add a valid release key.

-see attached.

System was in the 7 release family.

[mark hackett]

Maint contract is valid.

[Patrick Sparkman · Accepted solution]

You used the wrong TC software version, you used TCNC looking at your orginal post and screenshot, the one where you requested the release key shows you are using TC software without the "NC". 

TC software uses encryption. 

TCNC software doesn't use encryption. 

[mark hackett]

That was the issue and the mistake I made. Thank you very much for your replies and help Patrick!

[Patrick Sparkman]

I noticed you uploaded the non-encrypted version of TC7 software, is that the correct version that was previously installed?

You should be able to enter the release key using the API command below through either the web interface under Configuration > API or using SSH.

xCommand SystemUnit ReleaseKey Add

if that doesn't work, you can perform a software image swap to the other software image you upgraded from under Maintenance > System Recovery. Switching back to the other software image can atleast get you back online in the time being if adding the release key doesn't work.