Cisco CMS WebRTC login issue - CMS 2.5.1

[Daniov1]

Hi ,

We have CMS which worked properly and now the users in CMS (imported from LDAP) can not login via Meeting App and user can not join a conference via Webbridge (WebRTC).

When try to join WebRTC messages are shown: "Username or password you entered is incorrect."(attached)

When try to connect CMA/CMM the messages are shown: "unable to connect - try again again later."

there is not a fault conditions.

After the reboot of CMS servers the login is successful and i can see on CMS system status that authentication service status is "connected", but after a certain time the problem is repeated, there is no possibility to login and i can see that authentication service status is "no authentication status found".

What could I have missed ?

Attached are screenshots of System Status,License,WebRTC Error,XMPP status.

CMS version:2.5.1

[Daniov1]

Attached are screenshots of System Status,License,WebRTC Error,XMPP status.

CMS version:2.5.1

[Ayodeji Okanlawon]

Hi Danielo,

Did you manage to resolve this issue? What was the cause and the resolution.

Thanks

[Daniov1]

Hi  ,

After reboot the CMS servers the issue resolved.

Unfortunately I do not know what the root cause.

hope it will not come back.

Danielo.