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Cisco Proximity - Unsupported Audio Format

nemendez
Cisco Employee
Cisco Employee

Hi Team,

Here is the pop-up message displayed on my computer, when I have opened the Proximity Icon:

Error code AUDCLNT_E_UNSUPPORTED_FORMAT

The microphone format is not supported

The microphone on your computer doesn’t support 44.1kHz or 48kHz.

Can someone help me with this?

Thank you!

1 Reply 1

Patrick Sparkman
VIP Alumni
VIP Alumni

From the error you've provided, it appears that the computer you're trying to use doesn't have a microphone that supports Proximity or the computer is causing interference.  Have you tried to turn off any microphone enhancements etc, as they can cause issues with Windows based computers.

Note, Proximity has it's own section in the forums: Cisco Proximity, where you can get specific help regarding this product.  You can move your question to the correct section by editing it and changing the categories at the bottom.