Cisco Room kit plus call disconnecting issue.

[mukthar km]

Dear team,

We are observing audio, video loss issue on Room kit which has configured as standalone.

It is poly cloud call and cloud call monitor is showing the call was disconnected due to the Reason: “The call was ended after not receiving media for 3 minutes”  

is this issue pointing to network outage only? Do we need to check anything on the device?  firmware : RoomOS 10.8.2.5 ed4f9434f88, Is there anything on firmware?

what would be the cause of such issues?

Note: we are not able to reproduce the issue and device call logs showing 'local disconnect' because there was no incoming traffic (audio, video) during that time so user disconnected the call from touch panel. 

[Oleksandr Yurchenko]

Hello,

If you use cloud call and call established and no media ... It seems like NAT issue or FW issue.

Do you have another SIP device in this location ?

BR Oleksandr

[mukthar km]

++

[mukthar km]

Thank you Oleksandr for your reply.

Please note: Cloud call can connect fine and everything will work fine for some time, but in between the meeting, suddenly media traffic got stuck (There is no specific time interwell ).

Network team were confirmed there was no network outage during that time, Do we need to check anything on device?

Device : Cisco WebEx room kit plus 

Configuration : standalone.

firmware : RoomOS 10.8.2.5 ed4f9434f88

There is no other device in same location.

Kindly check the issue with this input.

Regards

MUKTHAR K M

[Madhan kumar G]

Hi,

Were you able to resolve this issue?

[Mohamed H. Abdelmotaleb]

is there other participants from the same LAN  join the same meeting ?  I was facing this issue and network security team found that anti DDOS services called Arbor blocked the media public IP addresses