Cisco SX20 Crash

[Sarg .]

Hello Community

This morning, My SX20 that is running on TC 6.3.  Just frooze and would not do     anything untill we rebooted it.

Does anyone know which logs is should be looking at  in order to see why it crashed please?

Thnanks

[amehla]

Hi Serenity,

was it happen on call or when unit was idle ?

can you attach historical log.tar.gz file from sx20 web interface of issue date ?

[Sarg .]

Well this happend while on a call.

I'll attach the logs shortly.  brb

[Sarg .]

Hi,

I have just checked. All of the logs from yesterday as still active. They haven't gone to historical logs yet. Is there any specific logs that I should upload  from the currently active logs? Can you share some sort of document that details what each log holds please.  I understand some of logs contain but I dont know what so of the other logs contain.

Cheers

[amehla]

Hi Serenity,

after a crash or reboot, the current logs of that event are stored as historical log file.

there will be last modified date in front of that log.tar.gz file

[Sarg .]

Do you have an email address that I could send it to?

Thanks

[amehla]

amehla@cisco.com

[Sarg .]

Hello,

I have just sent the logs to you.