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Cisco TelePresence MX200 support question

bogomiltsenev
Level 1
Level 1

Hi all,

I need to ensure hardware support for CTS-MX200-K9.

Please advise me which is the most cheaper support from Cisco .

I need 8/5/NBD only for hardware replacement and don’t need neither software updates nor upgrades.

 

 

Thank you in advance.

1 Reply 1

Patrick Sparkman
VIP Alumni
VIP Alumni

The cheapest support is 8x5xNBD (next business day delivery for RMAs, local business hours based on depot time, 5 days a week).  Software updates come with support contracts, even if you think it's not necessary, it's always recommended to upgrade the software to prevent vulnerabilities and take advantage of new features that might be implemented.  Take a look at this SMARTnet data sheet for more information.