Cisco TelePresence Room Error ''Contact Busy, Try Again Later”.

[ddafler]

Step by step recreation of issue.

1. Host schedules in Outlook a WebEx and adds a TelePresence  Conference Room.
2. Host logs into local WebEx with  Desktop Computer.
3. TelePresence Conference Room receives the “Green Join Button”
4. When  an attempted  is made to join the meeting in the TelePresence Conference Room they receive an error message “ Contact Busy , Try Again Later”.
5. I can create this issue every time!

[Joe Vallender]

What infrastructure is involved?

What is the Telepresence Conference Room endpoint model and software version?

What is it registered to and what do the call logs in the registration server show?

[ddafler]

Here are all of my Server Software Versions.

Cisco WebEx Productivity ToolsVersion 2.40.17006.10006

CUCM Version 10.5.2.10000-5

TelePresence Software TC7.3.7.01c84fd

TelePresence Server 4.1

TelePresence Management Suite TMS 15.1.0

Cisco TelePresence Video Communication Server Control X8.2.2

Cisco TMSXE 5.1.0.0

[Joe Vallender]

It would appear that the programming of the 'Green Join Button' doesn't contain a dial string that the endpoint can dial successfully.

What is it trying to dial and how is its registration server handling that string?

[ddafler]

Thanks Joe for your input on the issue "Contact Busy". It is a known Issue.

The endpoints present the OBTP 5 minutes before the meeting is to start, but the conference is not being created until the actual meeting time.  The result is that users attempt to connect a little before the conference time, and get a busy signal.  This is the more common issue, but is lower impact, since when this happens, you can at least connect at the meeting time.

This is a known issue, first identified when the conference organizer edits the meeting in outlook.  You can get the details here: CSCuy82765  You may be interested in keeping track of a related feature enhancement that would dial WebEx early so WebEx participants can also join the meeting 5 minutes early.  Right now, as you know, TMS dials WebEx at the meeting time, even if you have TMS configured to create the meeting 5 minutes early.  That enhancement ID is CSCuz44011

 Cisco – Dave Stenhouse (dstenhou@cisco.com)