Cisco Telepresence Sx20 Webex register problem

[tamerinci]

Hello,

I have a Cisco telepresence and touch10 device.I want register cisco webex but i reviced  folow message.

I installed Firmware ce 9.5.2 8fcb81fa38f 2018-11-28 version.

What can i do ?

[JJ77]

Hi

1)Please ensure that your firewall has been setup as per the below link (this doc is checklist on ports that needs to allowed on your corporate firewall)

https://help.webex.com/en-us/WBX000028782/Network-Requirements-for-Webex-Teams-Services

To check if ports are opened properly, and test your network performance, use the following tool:
https://mediatest.ciscospark.com

2)For getting the 16 digit activation code.Please do the foll

Go to https:/​/​admin.webex.com, go to Places, and then click Add Place.

Follow the instructions on the screen to create a new place and device.

The name for the place also becomes the name for your device (i.e SX20).

16 Digit activation code generated needs to manually entered or QR scan on the device (you can also email the code)

[JJ77]

There is one more way of entering the activation code(in case the video device is located in remote site).

Access the video device through web URL (https://IP Address).Navigate to API options and enter the command as follows

xCommand Webex Registration Start ActivationCode: 16 Digit code with dashes SecurityAction: harden/no action 

From the API

Read the Advanced Settings article to find out more about how to access the API.

xCommand Webex Registration Start

Parameters:

ActivationCode (required) <String: 16, 19>

The activation code that has been created in Control Hub for this device.

SecurityAction (required) <Harden, NoAction>

Harden: Deactivates all local users that have been created for this device and deactivates Macros.

NoAction: Doesn’t remove any configurations. Use NoAction if you wish to keep existing integrations.

[ampdeck]

was this resolved?