09-21-2017 12:12 PM - edited 03-18-2019 01:29 PM
We are installing a CMS1000 and the users in CMS (imported from LDAP) can not login via Meeting App nor Webbridge.
When we try to login the messages are shown:
MeetingApp: UNable to connect - check your user name and try again
Web: username or password is not valid
In general status, the XMPP connection shows connected. But exist fault conditions with webbridge: Web bridge connection to "cms.cgfm.mil.co" failed (authentication failure).
What I have to do to login the users?
Solved! Go to Solution.
09-21-2017 02:58 PM
09-21-2017 02:58 PM
09-25-2017 02:13 PM
09-25-2017 02:20 PM
I verify the configuration, but when verify the license, I found that XMPP doesn't exist. The documentation indicates that the XMPP license is included with the sofware but I couldn't activate it.
On the other hand, I'm not sure which port is used by the XMPP server and if is necessary the LoadBalancer configuration.
09-25-2017 10:08 PM
You shouldn't need a separate license - my XMPP is working fine and it doesn't show up when I list the licenses, as per your screenshot.
In the web config, try using FQDN instead of IP address as I expect the certificate would not list the IP as a SAN/CN.
In addition, you may want to try without the port at the end.
09-26-2017 08:15 AM
Thanks to all of you.
The users can now be logged on the platform. The XMPP, WebBridge and DNS SRV (_xmpp-client, _xmpp-server) are configured. Now I will test the calls between users.
09-26-2017 02:49 PM
Glad it worked, was it the FQDN? Rememberer to mark/rate correct answers :)
11-27-2021 09:48 AM
only _xmpp-client record is enough to work...
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