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CMS310 did not generate MP4 files on NFS during conference recording.

asasqwqw907
Level 1
Level 1

callbridge and recorder are deployed on the same virtual  machine, but it seems that both are running normally. 

1 Accepted Solution

Accepted Solutions

Thank you for your suggestion, but the issue has not been resolved yet

View solution in original post

3 Replies 3

you can use this command >> syslog follow
on CLI of CMS call bridge
to see what's happens ? when you entered a meeting & start of recording..
is CMS can reach & mount NFS folder ?

also, check sharing of your NFS folder, 
you must add "Everyone" on security tab & give it "Full Control" permission..


(Rate by "Helpful" or "Accept") (محمدرضا هادی_ایران) (Email: morez.hadi@gmail.com)

Here are the running logs of my recorder:
2025-06-14T21:36:49.244 user.info CMS host:server: INFO : user 'guest1674561472' starting recording (space 'testCospace')
2025-06-14T21:36:49.245 user.info CMS host:server: INFO : API call leg 1d2fff53-b289-4c93-bbac-472bea624a98 in call 292351b4-9e38-4ea6-b924-7df82b9c4e4a (API call 3a1a1df2-d101-44fc-a567-e2defbd6d48b)
2025-06-14T21:36:49.245 user.info CMS host:server: INFO : call 27: outgoing recording SIP call to "cms@192.168.21.174" from space "testCospace"
2025-06-14T21:36:49.246 user.info CMS host:server: INFO : call 27: configured - API call leg 1d2fff53-b289-4c93-bbac-472bea624a98 with SIP call ID "9ddd6d23-4e10-4662-87cc-440d9386ebaf"
2025-06-14T21:36:49.246 local0.info CMS client_backend: INFO : WebApp Audit : Session: 5fa9f6d2-d9e3-4342-8bb7-9931de2f9f83 : Participant nnnnmmmm(6a90df7f-cefc-4bab-b503-7bbc9ec61b77) performed action of set recording : true
2025-06-14T21:36:49.258 user.info CMS host:server: INFO : call 28: incoming SIP call from "sip:cms@192.168.21.174" to local URI "sip:cms@192.168.21.174"
2025-06-14T21:36:49.308 user.info CMS host:server: INFO : API call leg 3a561108-571b-4eb6-bab5-ee0bdc4af7db in call 292351b4-9e38-4ea6-b924-7df82b9c4e4a (API call 3a1a1df2-d101-44fc-a567-e2defbd6d48b)
2025-06-14T21:36:49.309 user.info CMS host:server: INFO : call 28: configured - API call leg 3a561108-571b-4eb6-bab5-ee0bdc4af7db with SIP call ID "9ddd6d23-4e10-4662-87cc-440d9386ebaf"
2025-06-14T21:36:49.309 user.info CMS host:server: INFO : call 27: SIP call ringing
2025-06-14T21:36:49.310 local0.info CMS host:server: INFO : participant "cms@192.168.21.174" joined space 40741b31-f4ee-4465-8365-ade612418602 (testCospace)
2025-06-14T21:36:49.310 user.info CMS host:server: INFO : participant "cms@192.168.21.174" (1d2fff53-b289-4c93-bbac-472bea624a98) joined conference 292351b4-9e38-4ea6-b924-7df82b9c4e4a via SIP
2025-06-14T21:36:49.318 user.info CMS host:server: INFO : conference "testCospace": unencrypted call legs now present
2025-06-14T21:36:49.321 local0.info CMS host:server: INFO : participant "cms@192.168.21.174" joined space 40741b31-f4ee-4465-8365-ade612418602 (testCospace)
2025-06-14T21:36:49.321 user.info CMS host:server: INFO : participant "cms@192.168.21.174" (7baa7af0-fc0e-44a5-99c3-4abcca5da7c8) joined conference 292351b4-9e38-4ea6-b924-7df82b9c4e4a via SIP
2025-06-14T21:36:54.521 user.info CMS host:server: INFO : resource 0:0 for "guest1674561472"; sending stream info
2025-06-14T21:36:54.529 user.info CMS host:server: INFO : resource 0:0 for "guest1674561472"; sending stream info
2025-06-14T21:36:54.664 user.info CMS host:server: INFO : call 27: determined far end good lip sync status, 1
2025-06-14T21:36:56.154 user.info CMS host:server: INFO : call 27: remote layout version supported by peer now 6
2025-06-14T21:37:00.793 user.info CMS host:server: INFO : STATS: {"callLegsPS": 2, "callLegs": "3/3", "CMA": "1/1", "sip": {"std": "2/2", "peer": "0/0"}}
2025-06-14T21:37:00.793 user.info CMS host:server: INFO : STATS: {"lync": {"AV": "0/0", "Tx": "0/0", "Rx": "0/0", "proxy": "0/0", "conf": "0/0", "focus": "0/0", "IM": "0/0"}}
2025-06-14T21:37:00.793 user.info CMS host:server: INFO : STATS: {"mediaLoad": 2500, "appLoad": 38}
2025-06-14T21:38:33.885 user.info CMS host:server: [USAGE] : {"1" : [[1,1.000,0],[3],[[0,0,3,0,0],[0,0,0,0,0],[0,0,0,0,0],[0,0,0,0,0],[0,0,0,0,0]]]}
2025-06-14T21:38:33.885 user.info CMS host:server: [USAGE] : {"2" : [1,1.000,3.000,3,0]}
2025-06-14T21:38:42.170 user.info CMS host:server: INFO : user 'guest1674561472' stopping recording (space 'testCospace')
2025-06-14T21:38:42.170 user.info CMS host:server: INFO : stopping recording (space 'testCospace')
2025-06-14T21:38:42.171 user.info CMS host:server: INFO : call 27: ending; local teardown, disconnected by peer - connected for 1:53
2025-06-14T21:38:42.171 user.info CMS host:server: INFO : call 27: destroying API call leg 1d2fff53-b289-4c93-bbac-472bea624a98
2025-06-14T21:38:42.172 user.info CMS host:server: INFO : call 28: ending; remote SIP teardown - connected for 1:53
2025-06-14T21:38:42.173 local0.info CMS host:server: INFO : participant "cms@192.168.21.174" left space 40741b31-f4ee-4465-8365-ade612418602 (testCospace)
2025-06-14T21:38:42.173 user.info CMS host:server: INFO : call 28: destroying API call leg 3a561108-571b-4eb6-bab5-ee0bdc4af7db
2025-06-14T21:38:42.174 local0.info CMS host:server: INFO : participant "cms@192.168.21.174" left space 40741b31-f4ee-4465-8365-ade612418602 (testCospace)
2025-06-14T21:38:42.175 user.info CMS host:server: INFO : conference "testCospace": unencrypted call legs no longer present
2025-06-14T21:38:42.179 local0.info CMS client_backend: INFO : WebApp Audit : Session: 5fa9f6d2-d9e3-4342-8bb7-9931de2f9f83 : Participant nnnnmmmm(6a90df7f-cefc-4bab-b503-7bbc9ec61b77) performed action of set recording : false
2025-06-14T21:42:00.092 user.info CMS host:server: INFO : STATS: {"callLegsPS": 0, "callLegs": "1/3", "CMA": "1/1", "sip": {"std": "0/2", "peer": "0/0"}}
2025-06-14T21:42:00.092 user.info CMS host:server: INFO : STATS: {"lync": {"AV": "0/0", "Tx": "0/0", "Rx": "0/0", "proxy": "0/0", "conf": "0/0", "focus": "0/0", "IM": "0/0"}}
2025-06-14T21:42:00.092 user.info CMS host:server: INFO : STATS: {"mediaLoad": 25, "appLoad": 40}
2025-06-14T21:42:40.567 daemon.info CMS recorder-sip[3213]: 044240.567 : INFO : [NFSSTATUS] total 159GB free 148GB avail 148GB use rate -109B/s (period 900 s)
2025-06-14T21:43:33.174 user.info CMS host:server: [USAGE] : {"1" : [[1,1.000,0],[1],[[1,0,0,0,0],[0,0,0,0,0],[0,0,0,0,0],[0,0,0,0,0],[0,0,0,0,0]]]}
2025-06-14T21:43:33.174 user.info CMS host:server: [USAGE] : {"2" : [1,1.000,0.025,1,0]}

I have confirmed that NFS is mounted correctly, then add "Everyone" on security tab & give it "Full Control" permission.But it's still the same problem.

Thank you for your suggestion, but the issue has not been resolved yet