Codec Pro and TelePresence 60 camera

[brian.snyder.USAF]

I have a Codec Pro w\ TelePresence 60 camera.  Installed new/replacement codec.  Re-registered, connected to other sites, how ever no out-going video or no self view from my room.  Camera does display.  I have green light and can control moving the camera with touch panel, so system is seeing it.  I have plugged it into a separate HDMI, and it shows up as a PC HDMI input, i know that's not correct.  Connected per the instructions, HDMI from camera to camera 1 input on codec and Ethernet cable from camera to camera control input on codec.  In the codec under the diagnostics it says "no issues found"  I have browsed thru all the tabs in the codec configuration and can not find anything that does not look correct.  Any thoughts or ideas for a correction would be appreciated.

thank you,

Brian

[Wayne DeNardi]

It is likely that the new codec has a different firmware version on it than your camera does.   To fix this, you will need to re-load the .pkg file of the software version on to the codec so the codec can then upgrade the camera to the same software release so it's consistent across both.   Software for the Codec Pro is available on the Cisco Software Download site.