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Content tx: bit rate mismatch on calls on the 8510

Luke Sykes
Level 1
Level 1

Good Morning

One of my clients us currently having issues sharing content with on particular endpoint when in an MCU call.

The endpoint is an MX300 which I beleive comes loaded with all they keys required to view presentations.

I can confirm that content is shared without issue on point to point calls.

Is there a fix for this issue?

Many Thanks


1 Reply 1

Patrick Sparkman
VIP Alumni
VIP Alumni

You are correct, the MX300 does support H323 duo video, so it should work.  Is this a Gen1 or Gen2 MX300, and what is the other endpoints connected in the call?

Where it says "Content tx" for the MX300, what happens if you disable and then enable the content stream going to the endpoint?

How do you have the content channel configured for the conference, and what happens if you set it to either Passthrough or Hybrid?  Refer to the MCU Help Guide on pg 53 for information regarding the content channel modes.