cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
834
Views
0
Helpful
1
Replies

critical error "phone book service is unable to import phone book data from TMS"

caryrocker
Level 1
Level 1

Any ideas why I am getting this under: provisioning extension services ? None of our SIP endpoints are pulling newly provisioned users .... Only the users from old database comeuppance ...,

Sent from Cisco Technical Support iPad App

1 Reply 1

Magnus Ohm
Cisco Employee
Cisco Employee

Hi

Do you see this on the VCS phonebook service when enabling this as an HTTP exception? If that is the case then its normal since you probably did not go to phonebook --> manage phonebooks --> click the phonebook --> access control tab --> give access to one or more of the groups listed here. Once this is clicked permform a full synch from the VCS provisioning tab and do a force refresh.

Could you please attach a screenshot if this is not the case?

/Magnus