07-24-2012 02:34 AM - edited 03-17-2019 11:30 PM
Greetings
Any ideas please
Core Infrastructure –
All equipment installed on a single VLAN, the units are physical devices running VM as per below
I have added endpoints to CUCM publisher and went through the configurations as per user guide, also checked the region settings and locations added bandwidth for CTS calls, however I am still unable to place calls between the two CTS 500 endpoints.
When dialling from the touch panels it take a few seconds then rings out the endpoint on the far side I see the incoming call and hear it ringing, when call is answered I get error on far side endpoint remote site is not compatible – contact the helpdesk administrator, on near side endpoint I get invalid number on touch panel and the number is not reachable on screen.
I have deleted and re-added the endpoints.
IP address Range routable –
Gateway - 172.30.2.1
Subnet Mask – 255.255.255.0
VMware ESXI 5.0.0 – Licences 10
UCS C210 M – VM server CUCM Publisher Version 8.6
UCS C210 M – VM server CUCM Subscriber Version 8.6
MCS 7800 – VM server CTSMAN Version 1.9
MCS 7800- VM server CTMS Version 1.8
Touch Panel – Version 1.8
2 X CTS 500 Endpoints
3 X 3750 Switches
NTP – we are using internal Cisco 800 Router
DNS –local qualified name techlab.int
DNS – External 31T.co.uk
Many Thanks
Neelesh
07-24-2012 05:01 AM
Greetings
This is now working, changed configurations -
Use Trusted Relay point from on to default.
Many Thanks
Neelesh
Greetings
As per below log files from CTS endpoint -
Created - Region, Location, Manager Groups, Device poll and class of control
Started logging log.sysoplog, type=0, proc=
2012-07-24 10:53:41: WARN Invalid SNMP Trap IP
2012-07-24 10:53:41: WARN Invalid SNMP Trap IP
2012-07-24 10:53:41: WARN Invalid SNMP Trap IP
2012-07-24 10:53:41: WARN Invalid SNMP Trap IP
2012-07-24 10:53:41: WARN Invalid SNMP Trap IP
2012-07-24 10:53:45: INFO CTS is NOT configured with appropriate file to perform B2B conference control
2012-07-24 10:53:45: WARN Unable to load calendar meeting information.
2012-07-24 10:53:47: WARN Unable to load calendar meeting information.
2012-07-24 10:54:11: ERROR Download unsuccessful: File CTLFile.tlv not found on host 172.30.2.25
2012-07-24 10:54:11: WARN No CTL found
2012-07-24 10:54:12: ERROR Download unsuccessful: File cts-ccp-servers.txt not found on host 172.30.2.25
2012-07-24 10:54:12: INFO SEP1CDF0F76FA8A.cnf.xml downloaded (13467 bytes)
2012-07-24 10:54:24: INFO Auxilary Display status is Ready.
2012-07-24 10:54:24: INFO Center Camera status is Ready.
2012-07-24 10:54:25: INFO Auxilary Camera status is Ready.
2012-07-24 10:54:41: ERROR IP Phone status is Not Ready( Communication Issue).
2012-07-24 10:54:44: INFO Presentation Codec status is Ready.
2012-07-24 10:54:44: INFO Audio Extension Board status is Ready.
2012-07-24 10:55:17: INFO CTS is NOT configured with appropriate file to perform B2B conference control
2012-07-24 10:55:20: INFO Using Unified CM
2012-07-24 10:55:20: INFO Media port range configured is [16384,32766]
2012-07-24 10:55:20: INFO Directory number 9001 registered to Unified CM
2012-07-24 10:56:11: ERROR UI Device status is Not Ready( Software Issue).
2012-07-24 10:56:17: INFO UI Device status is Ready.
2012-07-24 10:56:45: INFO IP Phone status is Ready.
2012-07-24 10:57:03: INFO Local user dialing 9002
2012-07-24 10:57:04: ERROR Call ended due to service unavailable
Call Statistics
Registered to Cisco Unified Communications Manager : Yes
Call Connected : No
-- Audio --
IP Addr Src : 172.30.2.45:20760 Dst : 0.0.0.0:0
Latency Avg : 0 Period : 0
Currently Active : No
Statistics Left Center Right Legacy Presentation Audio Add-in
Tx Media Type N/A N/A N/A N/A N/A
Tx Frames Per Second 0 0 0 0 0
Tx Bytes 0 0 0 0 0
Tx Packets 0 0 0 0 0
Rx Media Type G.711U G.711U G.711U G.711U G.711U
Rx Frames Per Second 0 0 0 0 0
Rx Bytes 0 0 0 0 0
Rx Packets 0 0 0 0 0
Rx Packets Lost 0 0 0 0 0
Pkts % Call 0.0000 0.0000 0.0000 0.0000 0.0000
Pkts % Period 0.0000 0.0000 0.0000 0.0000 0.0000
Rx Pkts Dup'd 0 0 0 0 0
Rx Pkts Late 0 0 0 0 0
Rx Pkts AuthFail 0 0 0 0 0
Rx Jitter/Call 0 0 0 0 0
Rx Jitter/Period 0 0 0 0 0
-- Video --
IP Addr Src : 172.30.2.45:25992 Dst : 0.0.0.0:0
Latency Avg : 0 Period : 0
Currently Active : No
Statistics Center Legacy Presentation (1 or 5 FPS) Presentation (30FPS)
Tx Media Type N/A N/A N/A N/A
Tx Frames Per Second 30 30 0 30
Tx Bytes 0 0 0 0
Tx Packets 0 0 0 0
Rx Media Type N/A N/A N/A N/A
Rx Frames Per Second 30 30 0 30
Rx Bytes 0 0 0 0
Rx Packets 0 0 0 0
Rx Packets Lost 0 0 0 0
Pkts % Call 0.0000 0.0000 0.0000 0.0000
Pkts % Period 0.0000 0.0000 0.0000 0.0000
Rx Pkts Dup'd 0 0 0 0
Rx Pkts Late 0 0 0 0
Rx Pkts AuthFail 0 0 0 0
Rx Jitter/Call 0 0 0 0
Rx Jitter/Period 0 0 0 0
-- Audio Add-in --
IP Addr Src : 172.30.2.45:0 Dst : 0.0.0.0:0
Latency Avg : N/A Period : N/A
Currently Active : No
Statistics Center
Tx Media Type N/A
Tx Frames Per Second 0
Tx Bytes 0
Tx Packets 0
Rx Media Type N/A
Rx Frames Per Second 0
Rx Bytes 0
Rx Packets 0
Rx Packets Lost 0
Pkts % Call 0.0000
Pkts % Period 0.0000
Rx Pkts Dup'd 0
Rx Pkts Late 0
Rx Pkts AuthFail 0
Rx Jitter/Call 0
Rx Jitter/Period 0
2012-07-24 11:02:28: INFO System restart requested by Unified CM
2012-07-24 11:02:30: INFO System restarting
2012-07-24 11:02:57: ERROR Download unsuccessful: File CTLFile.tlv not found on host 172.30.2.25
2012-07-24 11:02:57: WARN No CTL found
2012-07-24 11:02:58: ERROR Download unsuccessful: File cts-ccp-servers.txt not found on host 172.30.2.25
2012-07-24 11:02:58: INFO SEP1CDF0F76FA8A.cnf.xml downloaded (13467 bytes)
2012-07-24 11:03:29: INFO CTS is NOT configured with appropriate file to perform B2B conference control
2012-07-24 11:03:33: INFO Using Unified CM
2012-07-24 11:03:33: INFO Media port range configured is [16384,32766]
2012-07-24 11:03:33: INFO Directory number 9001 registered to Unified CM
2012-07-24 11:07:11: INFO Local user dialing 9002
2012-07-24 11:07:12: ERROR Call ended due to service unavailable
Call Statistics
Registered to Cisco Unified Communications Manager : Yes
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