CTS1300 IP Phone show: System problem???

[Arbenjamin]

Dear all,

I have two CTS systems (500 and 1300) in my office, and CTS-500 is registeredl with CUCM 8.0.

The problem in CTS1300 is IP phone shows "system problem ???" , and both CTS1300 and its IP phone are registered to CUCM as well.

I have tried to reboot and factory reset the IP Phone 7975, however, the problem still exists.

Can anyone give some suggestions for me please.

Thank you,

ben Lai

[Paula Talamo]

Hello,

• Did the phone on the CTS1300 ever work or is this a new install?
• What version of CTS code are you running?  1.7 does require midlets be configured for the phone.
• Are both the 500 and 1300 configured to use the same version?
• Your message indicates the IP phone shows "system problem".  Is that the exact error on the screen of the phone?  If not, what error is it saying?

This troubleshooting guide may help you depending on what exact error/symptom the phone is showing:

http://www.cisco.com/en/US/docs/telepresence/cts_admin/cts_troubleshooting/cts_trbl_phone.html

Thanks,

Paula

[Arbenjamin]

Dear Paula,

   The issue is fixed, it is because the camera connection is loosen.

Thank you for kindly support