CUCM Directory is no longer Alphabetical

[Tom Freeland]

I have kept always kept a listing of my CTS endpoints in the End User Directory of CUCM so that it would be accessible via the Directory softkey on the CTS phone. Up until moving to CUCM 8.5, it always appeared alphabetically. Since moving to 8.5, they just appear in a random order.

Does anyone know a setting or alternative method to deploy a basic phonebook on the CTS that can be customized?

Thanks.

Tom Freeland

Duke University

CUCM 8.5+

CTS 1.7.2 and CTS 1.7.4

[Sudheer Kumar]

Hi Tom,

There is a bug that has been fixed in 8.6 for this issue. Please find the below link

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtq56077

Probably you may be hitting this bug.

And comming to the customization question could you elaborate a bit more what exactly your looking for?

Thanks

Sudheer