10-01-2013 11:26 PM - edited 03-18-2019 01:54 AM
Good morning,
we have here a CUCM (9.1.2.10000-28) installed, upgraded from older version. It is located in an laboratory.
Registered Endpoints are :
- C20
- E20
- Jabber Clients
- SIP TRUNK to VCS
I can do only voice call between all of these clients.
I have checked the regions (BW:256kb) and locations (unlimited).
Everything look fine, but no video.
I have done a second fresh installation, there everything works fine.
I'm totally confused, where the problem can be.
I hope someone can help me.
10-02-2013 12:55 AM
Have you configured your environment according to this document?
Can you double check?
Paulo Souza
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10-02-2013 01:13 AM
Hi Jens,
The bandwidth specified is for the whole call, so if you run 256kb AAC sound you have no bandwidth left for video.
Raise the bandwidth to 2mbps to get 720p or 6mbps to get 1080p
//Marius
10-02-2013 01:26 AM
Hi,
yes i have configured regarding to the guide.
My informations about the Regions was not complete.
Regions max Audio: 256kb
Regions max Video: 6144kb
All locations are set to UNLIMITED.
To me it look like the videofeature is complete disabled at the CUCM.
Is this possible???
// Jens
10-02-2013 09:04 AM
What about the license in your CUCM? Do you have license for Single Screen Telepresence applied? This is required for Cisco/Tandberg endpoints.
Paulo Souza
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10-02-2013 01:15 PM
Hi Jens
Which device uses the VCS?
E20 on CUCM don't need Single Screen TelePresence license.
br Oleksandr
10-09-2013 01:14 AM
Hi everybody,
we have the official test license key installed on that system.
License Usage Report shows that 1 Telepresence Room is in use.
The main thing is we will get the jabber with video working. The C20 and the e20 are just for testing the jabber video.
Normally they are registered on the vcs system. On the vcs system are all room systems and several older MOVI Clients.
But no video call can be done with the CUCM.
01-08-2014 01:00 PM
Hi,
What was the resolution to this issue?
Regards,
Amir
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