I am new to Telepresence and came across a issue I can't find any help on. We have 1 endpoint connected to CCM and everything is working as far as video calls to my other endpoints. The issue is I go to dial another company that is using the same 4 didgit directory number as someone within my company. For example:
3951@mycompany.com URI is trying to start a video call with 3756@anothercompany.com but instead of dialing them I get Mike at mycompany at extension 3756 instead of it going across the SIP trunk to VCS control.
my search rule for CM looks like this:
Protocol: SIP
Source: Any
Request mut be auth: NO
Mode: Alias pattern match
Pattern type: Regex
Patter string: (3\d\d\d).*
Pattern behavior: Replace
Replace string: \1@CUCM
On succesful match: Continue
Traget: CUCM zone
I understand why it is dialing an internal extension instead of going out but was wondering if anybody has come across this and what they did to get past this issue. I have heard about putting a 6 in front when dialing out then have the VCS c strip the 6 off before sending to VCS e but that seems harder for the user to know.
Thanks,
