I am a business-side user of IPCC Express with CallManager 4.1. I have the business need to ensure that outgoing calls from our call center display the company name and not the phone number. Any quick info or links to how this can be done? THANKS!!!
The name that is displayed is determined by the caller ID number or ANI that you send out. You will need to contact your carrier to have them match that number to a name. This would also allow you to send out different ANIs that would match up to different names. So, if you call out using 1112223333, the caller ID name is Company A and if you call out using 3334445555, the name is Company B which can prove very beneficial is some circumstances.
While you can make this request to your local carrier, caller ID name is actually determined by the terminating carrier. So when you call out, the call recipient's carrier does a database lookup to resolve your ANI to a name. That being said, it can sometimes take some time for your name to appear across all carriers.
Hope this helps. If so, please rate the post.
We ask our local provider to stop to send our call ID name. Because you know, internally it's the same field usage for the directory research fonctionnality. We want a work around to change the call ID name by our company name in the same time the call ID number is send to the local provider. Any idea how to? Thanks,