02-14-2017 08:17 AM - edited 03-18-2019 06:53 AM
Conditions:
Due to hardware issues with the touch controller calibration causes the screen to be unresponsive and can cause phantom touches on the screen.
The phantom touches is what is bugging me since it keeps bringing up the voice menu over and over again. After the upgrade to 8.3.1, two of the three DX80's have this issue and is very distracting. Is anyone else experiencing this? Is there a new workaround besides having to unplug HDMI and rebooting every time?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus38877/?referring_site=bugquickviewclick
Solved! Go to Solution.
08-01-2018 08:06 AM
How do you safely open the unit?
08-01-2018 08:20 AM
You need to remove the 2 screws that are part of the stand. Then you remove the plastic feet at the bottom of the unit to reveal 2 more screws. After that, you'll need a flathead screwdriver (can scratch) or use something like a guitar pick or something like these plastic opening tools used for phone repair (https://www.ifixit.com/Store/Tools/Prying_and_Opening). You then use that tool to wedge the plastic apart around the edges and work your way around the entire device until you can pull the back off.
You'll want to do this with the screen side down on a flat table.