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DX80 touch screen is unresponsive - CSCus38877

ogaldona
Beginner
Beginner

Conditions:
Due to hardware issues with the touch controller calibration causes the screen to be unresponsive and can cause phantom touches on the screen.

The phantom touches is what is bugging me since it keeps bringing up the voice menu over and over again. After the upgrade to 8.3.1, two of the three DX80's have this issue and is very distracting. Is anyone else experiencing this? Is there a new workaround besides having to unplug HDMI and rebooting every time?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus38877/?referring_site=bugquickviewclick

32 Replies 32

How do you safely open the unit?

You need to remove the 2 screws that are part of the stand.  Then you remove the plastic feet at the bottom of the unit to reveal 2 more screws.  After that, you'll need a flathead screwdriver (can scratch) or use something like a guitar pick or something like these plastic opening tools used for phone repair (https://www.ifixit.com/Store/Tools/Prying_and_Opening).  You then use that tool to wedge the plastic apart around the edges and work your way around the entire device until you can pull the back off.

 

You'll want to do this with the screen side down on a flat table.