02-21-2017 05:50 AM - edited 03-18-2019 12:48 PM
I have a DX80 touch screen that is unresponsive. I followed the "power cycle" directions below, and even did a factory reset on the unit, but I still cannot use the touchscreen. Any other recommendations to resolve this error?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus38877/?referring_site=bugquickviewclick
02-21-2017 07:47 AM
If you followed the steps in the bug and you still can't get it to work, suggest you contact TAC, as the unit might need to be replaced. You could even try a software upgrade to see if resolves the issue.
02-21-2017 08:16 AM
Thanks, I might try a software upgrade, and see where that goes.
06-09-2017 09:22 AM
Have same issue with a DX80... Did a software upgrade fix it? and what software version if so... Thanks!
02-10-2020 10:13 AM
How can you do a software update or even see what version you are running if the touchscreen is unresponsive?
02-12-2020 06:32 PM - edited 02-12-2020 06:34 PM
@donbTVC wrote:
How can you do a software update or even see what version you are running if the touchscreen is unresponsive?
If the endpoint is running CE code, you can see (or update) via the web interface, or SSH/Telnet and use the CLI commands, or use the xAPI.
Your CUCM (if it's registered to one) can also push a software update to it) - or with TelePresence Management Suite (TMS), if you use that in your environment.
But usually, the software update won't help restore touch on a device that is broken, and the DX will need to be replaced via the RMA process through TAC.
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