ERROR Media service restarted on the Center codec

[veeranagowda Berigi]

Hi Friends,

Need your help for the below issue.

ZINFO admin CLI login from 10.35.139.72:1670
2017-05-02 09:39:38: ERROR Media service restarted on the Center codec
2017-05-02 09:39:39: ERROR Call ended due to module reset. Module restarted.
2017-05-02 09:39:39: ERROR Call ended due to module reset. Module restarted.
2017-05-02 09:39:39: INFO Local call disconnected

Call Statistics
Registered to Cisco Unified Communications Manager

device model: Cisco CTS 3010

software version: 1.10.3

registered to CUCM

CUCM version: 10.5.

Point to point call disconnected.

both CTS devices registered to CUCM.

Appreciate your help at the earliest.

note: Device contract expired and not able to get the support from Cisco TAC .

Thank you

veera

[Dennis Mink]

There is very little info on that error message, and yes you wouldnt get any support on it from TAC.

did something change, configuration wise that could explain this behavior?

Please rate if useful

[Patrick Sparkman]

See reply to your question in thread error-message-during-p2p.