04-07-2016 01:04 AM - edited 03-18-2019 05:46 AM
Hello guys,
I got a P2P between CTS3010 and TX9200 and it keeps disconnecting with the below error message. Anyone has an idea what is the root of this please ?
Thanks.
Francois
2016-04-06 14:01:44: ERROR Call ended due to module reset. Module restarted.
2016-04-06 14:01:44: ERROR Invalid video encoder/decoder checksum detected (Left codec)
2016-04-06 14:01:44: INFO Local call disconnected
2016-04-06 14:01:44: ERROR Call ended due to module reset. Module restarted.
2016-04-06 14:01:45: ERROR Media service restarted on the Center codec
2016-04-06 14:01:45: ERROR Call ended due to module reset. Module restarted.
2016-04-06 14:01:45: ERROR Call ended due to module reset. Module restarted.
2016-04-06 14:02:03: ERROR Media service restarted on the Left codec
2016-04-06 14:03:19: INFO CTS is NOT configured with appropriate file to perform B2B conference control
04-07-2016 06:52 AM
What software versions are the CTS and TX running?
One of the error messages came up in bug search: CSCto35074. Can you try to upgrade both the CTS and TX to the latest software version, if they aren't already, and try the call again?
05-04-2017 06:15 PM
Hi Patrick,
Is this bug CSCto35074. causing this issue?
ZINFO admin CLI login from 10.35.139.72:1670
2017-05-02 09:39:38: ERROR Media service restarted on the Center codec
2017-05-02 09:39:39: ERROR Call ended due to module reset. Module restarted.
2017-05-02 09:39:39: ERROR Call ended due to module reset. Module restarted.
2017-05-02 09:39:39: INFO Local call disconnected
Call Statistics
Registered to Cisco Unified Communications Manager
device model: Cisco CTS 3010
software version: 1.10.3
registered to CUCM
CUCM version: 10.5.
Point to point call disconnected.
both CTS devices registered to CUCM.
Appreciate your help at the earliest.
note: Device contract expired and not able to get the support from Cisco TAC .
Thank you
veera
05-04-2017 09:08 PM
Comparing the logs to the bug details, it appears to be the issue you're facing, though the software version you're running is newer than the fixed version. The latest software version being CTS1.10.16(4). You can contact TAC and reference security advisory cisco-sa-20160504-openssl, which will give you free access to CTS1.10.16(4) due to security vulnerabilities in older software versions.
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