ex90 - receiving end sees horizontal red lines while sharing presentation

[gavin han]

HI,

we have Ex90s. receiving end sees red lines in text, blue lines in picture while I share my presentation, I don't see any redlines when they share presentations.

we are running TC4.2

could you help how to resolve it.

[Martin Koch]

What do you use as the presentation source (incl, connection type/cable, resolution, ...)?

Do all receiving sites the this problem?

First I would try to rule out local problems with your presentation source (change computer, cables, resolution settings, ...) as well as remote issues (call an other destination, ...).

If the problem still remains I would consider of escalating the case to TAC.