Re: EX90 web access problem after factory reset

salem · ‎12-27-2017

Hi,

EX90 message ... Lost connection with control device. I did factory reset.

It took ip from DHCP. and again... Lost connection with control device.

and i can not web access to.

please direct .

Wayne DeNardi · ‎12-27-2017

First thing to check would be that the Touch8 panel is correctly connected to the back of the EX90. Try unplugging it and re-plugging it a couple of times in case the connectors have oxidised. Does the Touch8 power up, and if so, what shows on it?

Wayne

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salem · ‎12-29-2017

Hi,

It shows Cisco logo in booting up but after that is black .(do not shows anything).

Wayne DeNardi · ‎01-03-2018

Does your EX90 power up properly if you disconnect the Touch8? If so, the Touch8 may be faulty and could need to be RMA'd.

Wayne

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salem · ‎01-05-2018

No, if touch8 connected or disconnected ---> " Lost connection with control device"

and no access with browser (IP Access).

Wayne DeNardi · ‎01-07-2018

If it's still not booting properly, you could connect via the serial port and see if you can see what is happening. Note: a standard serial cable will not work, you will need one with an RS232 to TTL/CMOS converter in it - there's a guide to making one, or using a Nokia CA-42 USB data cable.

Otherwise, your best bet would be to log a call with the Cisco TAC as the unit and/or Touch8 may be faulty and need an RMA.

Wayne

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