How to Factory Default Telepresence ISDN 3241 from Console?

[gthaliwal]

Hi there,

We have a 3241 ISDN which has all forms of remote access and file transfer (appart from https) disabled.

We then set https client verification to required.  We can now no longer access the unit on https or http.  There is obviously something wrong with the certificate or the verification process.

We are left with a 3241 which I have tried to reset via the console using procedure outlined here

http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/cisco_telepresence_resetting_password_restoring_factory_settings_kb_13.shtml

However after running the

reset_config

Command the unit is still not accessable leading us to believe that this is not a FULL factory default (i.e. wipes all settings/certificates files etc)

Please can someone advise how to perform this operation?  I'm trying to aviod raising a TAC request on this

Thank you

Gurp

[Paulo Souza]

After trying factory reset, are you able to ping MCU? How do you know that the reset process went sucessfully?

Paulo Souza

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