Issue with calling alias@<ip-of-vcse> where alias@domain works fine.

[Darren Lapierre]

Afternoon everyone,

I am having an odd issue that I seem to be stumbling on.

The network:

Vcs Control

VCS Express inside of a natted dmz (dual network option enabled).

Any calls inbound to the network cannot work if the user uses alias@<ip-of-vcse>. The moment they use alias@domain, it works fine.

Now, to rule out the outside parties network, I dialled from a known good environment, and the same issues occur.

Has anyone else ever ran into this issue?

D

[paul.thomas63]

Typically you would build a (Pre-search)Transform, simply can be based on suffix, to replace @(IP of VCSe) to @(yourvideodomain)

[Jens Didriksen]

Pattern type: Suffix

Pattern string: VCS-E_IP_address

Pattern behavior: Replace

Replace string: yourdomain

Also good idea to include a transform which will allow older Polycom systems which do not support Annex O URI dialling to use the Polycom proprietary method of IP_address##Alias.

Pattern type: Regex

Pattern string: (.*)##(.*)

Pattern behavior: Replace

Replace string: \2@yourdomain.com

The above will transform VCS-E_IP_address##Alias to Alias@Yourdomain

/jens

[Saurabh Gupta]

Hi Jens,

Is there any good document which is comprehensive on Search Rules/Transforms.

Thanks,

Saurabh

[Jens Didriksen]

No, haven't come across any, the configuration and admin guides are a good place to start though:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Basic_Configuration_Control_with_Expressway_Deployment_Guide_X7-2.pdf

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/admin_guide/Cisco_VCS_Administrator_Guide_X7-2.pdf

/jens