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IX5000 strucking

Hi Friends,

IX5000 is sucked in the call, how to get the RCA and avoid this in future.

Software: IX 8.1.0.1(11)

below sysop logs from the device is FYI.

Am suspecting the highlighted below line.


2017-05-09 22:36:02: INFO Current Host CPU temperature is [ 34]. As a result, state changed to Normal.
2017-05-09 22:36:02: INFO Front Table status is Ready.
2017-05-09 22:36:02: INFO Right Main Display status is Ready.
2017-05-09 22:36:02: INFO Current Camera temperature is [ 0]. As a result, state changed to Not Functioning.
2017-05-09 22:36:03: INFO Current Main Center Display temperature is [ 0]. As a result, state changed to Not Present.
2017-05-09 22:36:03: INFO Current Main Left Display temperature is [ 0]. As a result, state changed to Not Present.
2017-05-09 22:36:03: INFO Center Camera status is Ready.
2017-05-09 22:36:03: INFO Front Table status is Ready.
2017-05-09 22:36:03: INFO Front Table status is Ready.
2017-05-09 22:36:03: INFO Uplink status is Ready.
2017-05-09 22:36:03: INFO Mic Array Board status is Ready.
2017-05-09 22:36:03: INFO Mic Array status is Ready.
2017-05-09 22:36:03: unknown msg ()
2017-05-09 22:36:03: unknown msg ()
2017-05-09 22:36:03: unknown msg ()
2017-05-09 22:36:03: unknown msg ()
2017-05-09 22:36:03: unknown msg ()
2017-05-09 22:36:03: INFO Current Main Right Display temperature is [ 0]. As a result, state changed to Not Present.
2017-05-09 22:36:03: INFO Center Main Display status is Ready.
2017-05-09 22:36:03: INFO Current Aux Center Display temperature is [ 0]. As a result, state changed to Not Present.
2017-05-09 22:36:03: INFO Left Main Display status is Ready.
2017-05-09 22:36:03: INFO Current Aux Left Display temperature is [ 0]. As a result, state changed to Not Present.
2017-05-09 22:36:03: INFO Right Presentation Display status is Ready.
2017-05-09 22:36:03: INFO Current Aux Right Display temperature is [ 0]. As a result, state changed to Not Present.
2017-05-09 22:36:03: INFO Center Presentation Display status is Ready.
2017-05-09 22:36:03: INFO Current Compute GPU temperature is [ 42]. As a result, state changed to Normal.
2017-05-09 22:36:03: INFO Left Presentation Display status is Ready.
2017-05-09 22:36:03: INFO Current Display GPU temperature is [ 42]. As a result, state changed to Normal.
2017-05-09 22:36:09: INFO Current Host CPU PCI Switch temperature is [ 49]. As a result, state changed to Normal.
2017-05-09 22:36:10: INFO Current Encoder/Decoder PCI Switch temperature is [ 45]. As a result, state changed to Normal.
2017-05-09 22:36:10: INFO Current Video DSP temperature is [ 41]. As a result, state changed to Normal.
2017-05-09 22:36:10: INFO Current Host CPU Core temperature is [ 43]. As a result, state changed to Normal.
2017-05-09 22:36:10: INFO Current Video Receiver Card temperature is [ 55]. As a result, state changed to Normal.
2017-05-09 22:36:10: INFO Current Audio Interface Card temperature is [ 32]. As a result, state changed to Normal.
2017-05-09 22:36:44: WARN Download unsuccessful: File CTLFile.tlv not found on host 10.48.32.65:6970
2017-05-09 22:36:46: WARN Download unsuccessful: File CTLFile.tlv not found on host 10.2.0.45:6970
2017-05-09 22:36:48: WARN Download unsuccessful: File CTLFile.tlv not found on host 10.2.0.67:6970
2017-05-09 22:36:48: WARN No CTL found
2017-05-09 22:36:56: INFO SEP64f69d6f183e.cnf.xml downloaded (16719 bytes)
2017-05-09 22:37:10: INFO Current Camera temperature is [ 44]. As a result, state changed to Normal.
2017-05-09 22:37:15: INFO CTS is NOT configured with appropriate file to perform B2B conference control
2017-05-09 22:37:24: INFO Using Call Control Manager
2017-05-09 22:37:24: INFO Media port range configured is [16384,32766]
2017-05-09 22:37:24: INFO Center Encoder Resolution is: 1920x1080.
2017-05-09 22:37:24: INFO Directory number 5002 registered to Call Control Manager
2017-05-09 22:37:24: WARN The FRMT_SYSOP_VIDEO_LOOPBACKREMOVAL_WARN TelePresence screen was left in Self View mode. The system returned the screen to normal mode.
2017-05-09 22:37:24: WARN The Center TelePresence screen was left in Self View mode. The system returned the screen to normal mode.
2017-05-09 22:37:31: INFO Touch device has paired with MAC 649EF35758C3 and address 169.254.1.103
2017-05-09 22:37:31: INFO Touch device has paired with MAC 649EF357588B and address 169.254.1.106
2017-05-09 22:37:32: INFO Touch device has paired with MAC 649EF35758C4 and address 169.254.1.101
2017-05-09 22:37:32: INFO Touch Device status is Ready.
2017-05-09 22:37:33: INFO INVALID ENUMCASE status is Ready.
2017-05-09 22:37:33: INFO INVALID ENUMCASE status is Ready.
2017-05-09 22:38:24: INFO Local user dialing 5006
2017-05-09 22:38:25: INFO admin CLI login from 10.70.8.153:54386
2017-05-09 22:38:26: INFO Main Video negotiated Frame Rate is 60fps.
2017-05-09 22:38:26: INFO Connected to Nashville TP at 5006
2017-05-09 22:38:26: INFO Negotiated Media Configuration: LTRP: Disabled GDR: Enabled High Profile: Disabled Cabac: Disabled
2017-05-09 22:38:26: INFO Endpoint used protocol MUX version 8 for this call
2017-05-09 22:38:26: INFO The presentation has been negotiated to 30 FPS
2017-05-09 22:38:26: INFO BFCP Status: Negotiated with MultiContent
2017-05-09 22:38:27: INFO Bandwidth Negotiated: Local Bandwidth/Remote Bandwidth/Negotiated Bandwid

appreciate your help at the earliest.

thank you.

veera.

1 Reply 1

Mohamed.Hamdan
Level 1
Level 1

@veeranagowda Berigi

have you resolved the issue ? 

i've face the same coupel of days ago ? the IX stuck during the call and found the same exact logs