MCU Rebooting 4200

[ruberdi_v]

Hi Everyone,

I have an issue with one of the MCU , at our customer place, where it is automatically rebotting in every 5 minute. Web accessible.

Regards

Ruberdi

[Martin Koch]

It looks more like a dsp issue, but I would also check if the config is ok, at least it seems to lack

the product activation key, but I would it not expect to reboot all the time if its not present, so

thats possibly a symptom but not the cause.

If there is a service contract please file a case towards Cisco TAC.

Does it also reboot if it is not connected to the network?

Anyhow, you could check if the flash card if full/damaged and also try to do a factory default reset or a software upgrade.

http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/cisco_telepresence_upgrade_using_external_compact_flash_kb_16.shtml

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[ruberdi_v]

with what could be the problem associated with the DSP, because of what?

[Martin Koch]

possibly

a) configuraition issue (try a factory reset, enter proper keys)

b) software issue (try tp upgrade)

c) external issues (try to disconnect the network)

d) hardware (TAC case / RMA)

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[Wayne DeNardi]

We recently had a 4210 MCU with very similar behaviour.  Ours would go on a reboot cycle randomly, or quite often when access was made to it with a web browser.  We logged a call with the TAC, a RMA was raised and we received new hardware a day or two later.

Wayne

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