Missing Back-End on C-60 codec

[Anthony Chan]

this is what I am geting

is there anything i can do

[Teck Chye Tang]

Do you mean you cannot login as admin?

Do you have an SR open for this issue?

[Teck Chye Tang]

Hi,

a)can you login as admin when using serial cable?  If you can, you can do a factory default by sending the factory reset command

b)are you accessing the web via http or https

c) which TC software are you running

[Anthony Chan]

I am not able to login as admin using serial cable but can under as root

able to access thru web portal http but gives me the "Missing Back-end" message

codec was running 3.1.4

have SR # open with TAC and they informed me they are sending me a replacement codec

think this one is totally hooped

[Teck Chye Tang]

Hi,

I am interested to take a look at this codec, can you send me an email if you wish to.  Then we can probably do a web-ex?

[Anthony Chan]

Forgot to update, received new unit from Cisco and now everything is working

was not able to trouble shoot the cause so no resolution was found on that device

[Martin Koch]

thx for the info!