No HTTPS response when adding CUCM to TMS

[Chenzhe Zhang]

Hey guys,

We have just deployed a TMS 15.5, and we are trying to add 2 CUCM clusters into it. The CUCM 10.5.1  were added in with no issues, but when trying to add in CUCM 9.1.2, it was added but with a no https response error. Any idea why there is a such difference and how to fix it? Thanks!

Regards

Chenzhe

[Elias Sevilla Duarte]

I found no indications in the Cisco documentation that CUCM 9.1.2 is not supported in TMS 15.5, or that adding CUCM 9.1.2 follows a different procedure than CUCM 11. From the below guide I learned that 9.1.2 was still supported in TMS 15.2.1.

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tmspe/install_guide/Cisco-TMSPE-with-Cisco-Unified-CM-Deployment-Guide-1-7.pdf

From the below guide I learned that the TCP port 8443 should be open in the outbound direction relative to TMS.

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/install_guide/Cisco-TMS-install-guide-15-5.pdf

From the release notes of 15.5, CUCM 9.1.x is not even mentioned, neither in the previous release notes.

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/release_note/Cisco-TMS-release-notes-15-5.pdf

Also, from the TMS Interoperability database I do not see problems with CUCM 9.1.2.

https://tp-tools-web01.cisco.com/start/d5

With this said, I do recommend you to check in network level, looking for the HTTPS traffic on port 8443.

HTH

[Chenzhe Zhang]

Thank you Elias for the detailed information. I will work with the network team to look into it.

Regards

chenzhe

[Chenzhe Zhang]

Turned out it was a Microsoft updates - IE issue, as described in https://supportforums.cisco.com/discussion/13074916/unable-access-call-manager-version-91212900-11-internet-explorer

Thanks guys

Chenzhe

[Nick Halbert-Lillyman]

I'm running TMS 15.4 with CUCM 9.1.2 without any issues (there's nothing in the TMS 15.5 release notes about dropping support for CUCM 9 either).

If you're adding via hostname, make sure TMS can resolve it or alternatively try adding via IP address.  If still no luck, check firewalls etc.