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No Video Option in "Call Control" MX300 G2

VLT06
Participant
Participant

Hell all,

 

Have a current issue with one of our MX300 G2 units where there is no live video (or standby message) in the "Call Control" TAB of the administrator GUI. 

 

What I have circled below is what is missing.... Anyone know what the go is with this?

 

Any help - much appreciated!

 

CC.png

1 Reply 1

PJMack
Rising star
Rising star

That screenshot is telling you what the issue is - the codec is in standby mode, aka "asleep" or "not awake".  This is normal, the default time is for the codec to go into standby after ten minutes of non use - if nobody changed it on this system that's what it's doing.  You need to click on the screen to wake it up, and then remote monitoring will work. If you are clicking and it's not waking up, try placing a call, but I'm guessing that will do it. 

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