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Recover cdr files in CUCM

Ronald Garcia
Level 1
Level 1

Hello friends,

I have a CUCM in a branch office and the billing server in HQ and communicate via FTP, but this connection is down for more than 15 days.....can I retrieve/recover the information of that 15 days.

Thanks a lot

1 Reply 1

Joseph Martini
Cisco Employee
Cisco Employee

I assume that your CDR / CMR Files Preservation Duration (Days) is set to 15 days or less, if so the files have been deleted and cannot be recovered unless you have a backup.  If your preservation duration is greater than 15 days if you restore the FTP connection the files will still transfer.