10-29-2014 12:57 PM - edited 03-18-2019 03:35 AM
HI,
Our Tandberg C60 Codec's fan is failing. We received a replacement unit. Is there a way to get the configuration off of the old unit and import into the new one? Without having to redo it from scratch?
Thanks
Ron Soulliard
Polaris Partners
10-29-2014 02:16 PM
Sure, you can either do a backup and restore via the web interface or do a xconfig via the console and restore that info, but it might not contain all the settings of an endpoint.
In addition I would note down user names and passwords set up on the endpoint.
If you use TMS or CUCM you might just replace the system and the settings are taken over.
If you have a local phonebook you might need some additional steps.
To tell you more it might be handy to know how your deployment looks like,
how is your endpoint deployed, which version do you run, which call control and
management do you use, if passwords, certificates are used, ...
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10-29-2014 08:00 PM
In addition to what Martin has correctly said above, if you're using any TCConsole layouts on your device, you'll need to take a copy of them with TCConsole first (save them as a file) and then re-upload that file with TCConsole to the new device - these are not stored in the xconfig dump or TMS backup, so, along with the local phone book, need to be done separately.
Wayne
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10-30-2014 08:04 AM
I logged into the web interface and cannot find anywhere to do a backup and restore. We have a VCS Expressway. We have a TMS, but it only integrates for the contact list. Here is the System information for the Expressway and the Web interface. Any help is appreciated. Thanks.
System information | |
---|---|
System name | VGATEWAY |
Product | TANDBERG VCS |
Software version | X6.1 |
Software build | 251439 |
Software release date | 2011-03-31 |
Software name | s42700 |
Hardware version | 1.0 |
Hardware serial number | 52A12272 |
Here is the System info from the Tandberg Web interface:
10-30-2014 08:35 AM
Hi rsoulliard,
Your running a very old version of TC software on your endpoint. I would recommend upgrading to TC7.2.1, which (I believe - but someone will correct me if I'm wrong), you should be able to get from Cisco even without a hardware maintenance contract due to the fact that it fixes multiple security vulnerabilities that we have been inundated with recently.Same goes for the VCS.
The web interface has changed dramatically since TC4.
Cheers
Chris
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