03-04-2014 05:41 AM - edited 03-18-2019 02:41 AM
Has the "Request Tandberg Software Release Key" tool been deprecated? Every time I go to use it lately, the email response back to me is just "No License Key Retreived".
Is there some other tool I'm suppposed to be using now? Is the only option to open a support ticket with Global Licensing Operations on their web page?
To be clear, I'm using it specifically for VCS appliances with current support contracts at the moment.
03-04-2014 07:15 AM
Nope, used it this past Friday to upgrade our VCSs, worked without issue.
03-04-2014 07:25 AM
Antony,
Last month i am also received "No License Key Retreived" .
I had to write a letter to GLO licensing@cisco.com
br Oleksandr
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