Reset IM and Presence service on Exp-C

[Mike Assel]

Occasionally I will see an error in my Expressway Core related to the XMPP router connection to the IM&P server.  A restart of the Expressway has always fixed it, but I was wondering if there was a way to restart that service without restarting the entire box.

Thanks,   Mike

[Manish Gogna · Accepted solution]

Hi Mike,

You can try the following and see if it helps:

FFrom Expressway−C, go to Configuration > Unified Communications > IM&P Servers

. Select the checkbox next to each IM&P server and click Refresh servers.

HTH

Manish

[Mike Assel]

Ahhhhh.... Don't know why I didn't notice that before.  I'll make sure to try it the next time the connection is down.  Thanks much!

[Mike Assel]

Yep, confirmed that this works.  Thanks.

[Manish Gogna]

Good to know that, thanks for the update.

Manish