cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
702
Views
0
Helpful
2
Replies

SmartNet on Tandberg 1700 MXP and Remote controls

RICHARD MESSINGER
Rising star
Rising star

Have a customer that has a 1700 MXP that is not working so I will need to quote SmartNet for them.

That is not a problem.

But they also have a couple of Remote Control's that are not working even after replacing batteries.

Are they covered with the unit or separately? 

And can we just get then replaced?

Have not opened TAC case yet on this.

Thanks.

2 Replies 2

mubakhta
Enthusiast
Enthusiast

Hi Richard,

The Remote control is covered under accessories with the device. Hence, if your device is under contract, then the remote control can be replaced under the same contract.

Reagards,

Mubashshir Akhtar
TelePresence Solution Group

Thanks Mubashshir Akhtar

RICHARD MESSINGER
Rising star
Rising star

Thanks. What i thought but hoped it would be simpler

Sent from Cisco Technical Support iPhone App

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers