Problem: On the phone (connected) and receive another incoming call to your directory number the only softkey option is Answer or there is a more key with a Do Not Disturb. Would like to have a call state of Connected and Ringing In so that we can put call on Hold, Divert the incoming call or Transfer.
We have several assistants that would like this feature.
An assistant/call coverage user is on a call and another call rings into the same line. The phone rings and the softkey template has Answer showing but the assistant would like to transfer the 1st caller to another person but since the phone is receiving a new call she can only wait until it forward to voice mail or to another person in the call coverage.
I tried to find a softkey template but didin't find a template with "Connected and Ringing" to update.