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Status is the Search History - Original is always unknown

John Dow
Level 1
Level 1

Why is it that in Expressway, where the Status is the Search History, wherever you click, the Original is always unknown? This can be fixed?

 

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As far as I can remember, that has always (even on the old VCS Platform that pre-dated the Expressways) shown as "Unknown".  I don't recall ever having seen anything else in multiple environments that I have supported over the last 15 or so years.  So I don't believe you have any configuration issues.

Wayne

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4 Replies 4

Hi @John Dow, your question is a bit vague.  Can you please provide some more detail (or a screenshot) on what you are experiencing and what you would expect to see? 

Wayne

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John Dow
Level 1
Level 1

Hello Wayne, I meant this:

exp.PNG

As far as I can remember, that has always (even on the old VCS Platform that pre-dated the Expressways) shown as "Unknown".  I don't recall ever having seen anything else in multiple environments that I have supported over the last 15 or so years.  So I don't believe you have any configuration issues.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

John Dow
Level 1
Level 1

I had no problems in the configuration), I thought that there was some kind of option not activated for me that changes something in this