SX 80 & Touch 10 with no On-Screen Controls

[mhaince11]

Hello Everyone,

Has any of you experience this problem? We have an SX80 running on CE 9.15.x and it's currently being controlled by a Crestron Touch Panel. 

I tried plugging in a Touch 10 directly to SX 80 but the Touch 10 is not showing any on-screen controls / buttons.

I can see the settings of the codec using Touch 10, i can also control the camera from Touch 10.

How can i get the call controls on Touch 10 screen?

Regards,

Ronald

[Jonathan Schulenberg · Accepted solution]

Each of the native UI buttons can be disabled in the local settings of the codec. The toggles should all be under User Interface > Features IIRC.

The Crestron programmer likely did this intentionally if they did not account for actions being initiated directly on the codec; their code may not be watching for and handling events for those actions. You can turn them on but should really talk to the programmer first.

To be clear though: it is definitely possible - I’d argue preferred/recommended - to use a Cisco Touch 10 / Room Navigator instead of a Crestron touch panel. The code just has to be written to support that.

[mhaince11]

Thank you so much!! it worked.

[Wayne DeNardi]

Keep in mind that the SX80 is not a good long-term solution as they are about to hit their end of support date on 31 October 2024 after which they are considered obsolete.  You should consider replacing these with something that is more current and supportable.

[mhaince11]

Thanks, Wayne. I'll keep that in mind.