SX20 CE9.2.6 Strong Security Mode Locks Out All Accounts

c_pate · ‎09-03-2018

Hi all, I'm working with an SX20, version CE9.2.6, and I'm having an issue with my all of my user and admin accounts getting locked out when I enable Strong Security Mode, which is a requirement for this environment. There is no prompt for a password change, it just gives an "invalid credentials" error. Factory Reset is the only immediate fix. This is running in an isolated environment with a point to point connection over the LAN, no connection to the internet. Racked my brain thinking its an NTP issue somehow related to the 30 days without a password change account lock out setting, but I've not been able to make heads or tails thus far. Any suggestions?

R/

Casey Pate

casey.pate@ngc.com

Wayne DeNardi · ‎09-04-2018

I vaguely recall there being an issue with one of the earlier CE9 software versions around changing passwords on login which failed.

Are you able to try a more recent software release to see if that helps, ie CE9.4.1 ?

Wayne

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