07-19-2019 02:14 PM
Hello,
I have few SX20 VC systems that have green light on Mics and Touch10 without an active call. These systems registered to Webex cloud and at the latest push from Cisco: RoomOS 2019-07-02 a37dc2ce640. I also have TAC case opened for this issue and TAC Engineer suggested below:
1. Factory reset the unit, re-registered, no change
2. Got RMA, new unit has the same issue.
Would it be some setting? and this issue is only effected few endpoints.
Thanks
07-19-2019 10:55 PM
07-20-2019 07:31 AM - edited 07-20-2019 07:31 AM
It works normally without issue, red when muted. The green light constantly stays and users were afraid someone is listening since there is no active VC call.
I replaced the SX20 Codec from RMA since Cisco TAC Engineer think after the factory reset the unit and the issue is still there then it could be hardware.
I also replaced mic and Touch10 but green light still.
07-20-2019 08:25 AM
Hello,
Have you done any third party integration?
If yes try to remove and then check again.
Thanks
Please rate if it is helpful..
07-20-2019 10:15 AM
There is no third party integration, this VC endpoint registered to Webex cloud.
07-21-2019 11:07 PM
The only other thing I can think of is some type of grounding issue.
This is a reach but check it and eliminate/confirm that as the cause or not.
07-22-2019 09:47 AM
Hello,
I was not able to open the image file that you shared.
This issue occurred from at least 2 different locations with several VC SX20 endpoints that registered to Cisco Webex cloud. It was working fine after we migrated to Cisco Webex cloud almost 3 months ago and since Cisco has been regularly updated the endpoint automatically, we just saw this issue little over 2 weeks ago. I tried both new and old mics and both have green light, here is the screenshot.
07-23-2019 09:28 PM
What software version are you running on your SX20? Different software releases have different behaviours of the lights.
07-29-2019 11:10 AM
This unit has Webex cloud software version:
Software
Stable
RoomOS 2019-07-02 a37dc2ce640
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