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SX20 Outgoing calls delayed

Hello 

 

I'm facing problem with my sx20 which is delayed about half a minute between call is picked up and the actual VC is established. It is happening only on H323, and Outgoing calls only. When it is incoming call, it doesn't matter SIP or H323, there is no delay. Please , any ideas?

 

 

1 Reply 1

PJMack
Level 7
Level 7

The problem/solution is likely in your infrastructure. What do you have VCS C/E? Or CUCM with Expressway C/E? If the former I'd look at your search rules and after placing a call look at your search history, call history, etc. My guess is there's something wrong there, your calls are not routing the most efficient way, but it's impossible to speculate without knowing more about the environment.