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sx20 problem

JS
Beginner
Beginner

SX20 is installed in the local office

Problem faced:

1) Not able to make outgoing call to test site. (But able to ping the SIP from notebook/pc)

2) VC drop straight out when trying to connect.

3) URL/Web interface to VC - H.323 setting are not populated.

how should i go about to troubleshoot.

2 Replies 2

Paul Woelfel
Enthusiast
Enthusiast

Have you got a firewall in between?

I would check if you an reach 5060/5061 TCP, 1719 UDP and 1720 TCP?

which DefaultCall Protocol do you use?

Are you behind a Nat?

Sent from Cisco Technical Support iPad App

Regards, Paul

Tomonori Taniguchi
Cisco Employee
Cisco Employee

Does SX20 register on VCS or any other Gatekeeper/SIP proxy server?

Also what software version is running on SX20?

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