SX20 is installed in the local office
1) Not able to make outgoing call to test site. (But able to ping the SIP from notebook/pc)
2) VC drop straight out when trying to connect.
3) URL/Web interface to VC - H.323 setting are not populated.
how should i go about to troubleshoot.
Have you got a firewall in between?I would check if you an reach 5060/5061 TCP, 1719 UDP and 1720 TCP?which DefaultCall Protocol do you use?Are you behind a Nat?Sent from Cisco Technical Support iPad App