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SX20 provisioning failed GET Edge config:HTTP code=401

wtjiang
Level 1
Level 1

SX20 is in Singapore,cucm core is in Beijing.

I have put rootCA cert in the SX20 already.

Set NTP and DNS(local) already.

Username and password was imported from LDAP.

SX20 can not registered.

5 条回复5

Aseem Anand
Cisco Employee
Cisco Employee

Hi,

1. Can you please confirm if you have configured the Endpoint in edge mode as per the guide below?

http://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118696-config-cucm-00.html#anc11

The mode should be set to edge and the Expressway E's entry should be added. 

2. Also, share the output of the following:

xstatus //prov

3. Can you check on the CUCM if there is any trunk created on CUCM towards the Exp-C? If there is a trunk then change the listening port to some other port?

4. Also, make sure that you are able to login to the ccmuser page? You can use the below URL:

https://IPOFCUCM/ccmuser

5. Can you check if you are using a secure Phone security profile on the CUCM. If you are using a secure profile then you will need to create a new CSR on the expressway C and include the FQDN of those profiles as SANs on the CSR and send it off to be signed for a new cert. Also, try registering it by using a non-secure profile to check if you get a different result.

Regards,

Aseem Anand

Thank you very much

Look at this document, i think it will help you.

http://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118696-config-cucm-00.html 

Don't worry about the software version.

Regards,

Alok

Appreciate it. I have figured it out.

Aseem Anand
Cisco Employee
Cisco Employee

you are most welcome! Let me know if the steps help you fix the issue and rate the helpful posts.

Regards,

Aseem Anand